Privacy Policy

This Privacy Policy describes how Brellan (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from brellan.store (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

1. What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site.

  • Information Collected Directly from You: This includes contact details (name, address, phone number, email), order information (billing/shipping address, payment confirmation), and customer support communications.

  • Information Collected Automatically: We collect “Usage Data” through cookies and similar technologies, including device information, browser type, IP address, and how you interact with our Services.

  • Information from Third Parties: We may receive information from service providers who collect data on our behalf, such as our payment processors and shipping partners.

2. How We Use Your Personal Information

We use your information to provide the Services and fulfill our contract with you:

  • Fulfilling Orders: To process payments, verify sizes, and arrange shipping for your handcrafted footwear.

  • Communication: To send order confirmations, tracking updates, and respond to your customer service inquiries.

  • Security & Fraud Prevention: To detect and investigate potential fraudulent or illegal activity.

  • Marketing: With your consent, we may send promotional emails about new shoe collections, heritage stories, or exclusive offers.

3. Cookies

We use cookies to power and improve our Site, remember your preferences, and run analytics to better understand user interaction. You can manage your cookie preferences through your browser settings.

4. How We Disclose Personal Information

We do not sell your personal information. We only share your data with:

  • Service Providers: Such as payment processors (e.g., Stripe, PayPal) and international shipping carriers to deliver your orders to the United States.

  • Legal Compliance: When required by law or to protect our legal rights.

5. Security and Retention

We implement industry-standard security measures to protect your data, though no system is 100% secure. We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

6. Your Rights

As we exclusively serve the United States, we respect your privacy rights. Depending on your state of residence (such as California), you may have rights to access, correct, delete, or limit the use of your personal information. To exercise these rights, please contact us at the email below.

7. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children.

8. Contact Information

For any questions regarding our privacy practices or this policy, please reach out to us:

  • Brand Name: Brellan

  • Address: HEY QUDS RUE 18 N: 68, OUJDA, 60005, MOROCCO

  • Support Email: support@brellan.store

  • Phone: +212 678-352625

  • Shipping Region: Exclusively serving the United States.