Store Information & Customer Service

Welcome to Brellan. We are dedicated to providing the highest quality, traditionally crafted Moroccan leather footwear and a seamless shopping experience for our customers in the United States. Below is a summary of our key store information:

1. Business Identity

  • Brand Name: Brellan

  • Heritage: Established 1925 (A century-long legacy of artisanal craftsmanship).

  • Headquarters: HEY QUDS RUE 18 N: 68, OUJDA, 60005, MOROCCO.

  • Origin of Products: 100% Handcrafted in our Moroccan workshop.

2. Shipping Summary

  • Service Area: Exclusively serving the United States.

  • Shipping Cost: FREE Standard Shipping on all orders.

  • Handling Time: 1 – 2 business days (Monday – Saturday).

  • Transit Time: 5 – 10 business days.

  • Total Estimated Delivery: 6 – 12 business days.

3. Returns & Refunds

  • Return Window: 30 days from the date of delivery.

  • Condition: Shoes must be unworn and in their original packaging (we recommend trying them on a carpeted surface).

  • Return Shipping: FREE for all eligible returns.

  • Refund Processing: 7 – 10 business days after inspection.

4. Customer Support & Hours

Our support team is available to assist you with sizing inquiries, order tracking, or details about our heritage leather.

  • Support Email: support@brellan.store

  • Phone: +212 678-352625

  • Business Hours (GMT+1):

    • Monday – Friday: 9:00 AM – 6:00 PM

    • Saturday: 10:00 AM – 2:00 PM

    • Sunday: Closed

5. Secure Payments

We prioritize your security. The Brellan store uses industry-standard SSL encryption to protect your personal and financial data. We accept all major credit cards and secure payment methods provided at checkout.